MSU Programs > Integrated Supply Chain Management > Integrated Logistics Strategy

Course Overview

Instructor: Sue Makarov

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Course Description

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This course focuses on the integration of logistics across areas including customer service, distribution operations, purchasing, and the operation of transportation services. Topics include customer service operations, order processing, warehouse facility design and operations, carrier selection, transportation costing, third-party logistics suppliers, and supply chain strategy.

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Course Objectives 

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After successfully completing this course, students will be able to:

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• Evaluate why logistics is important to today's businesses

• Analyze the relevance of the logistics role in customer-focused marketing

• Explain why the order processing system is the foundation for logistics management information systems

• Review inventory basics and evaluate the financial implications of inventory management policies

• Evaluate the evolution of strategic warehousing decisions

• Review transportation basics and evaluate their impact on pricing

• Explain how logistics supports the corporate strategy

• Analyze the formulation of logistical strategy

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Students will meet the course objectives through the following actions:

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• Attending live lectures 

• Completing learning content pages, which includes

  • Watching videos

  • Reading text and studying charts and tables

  • Listening to audio

• Posting to the discussion board

• Completing eight module exams

• Completing Module 4 assignment

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Course Requirements

• Internet connection (DSL, LAN, or cable connection desirable)

• Access to Canvas

• Microphone

• Read content, watch videos, listen to audio, and complete assignments

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Course Structure

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The content will be delivered in Canvas with a variety of media components. Students will need to play video, audio, and download Excel. They will also need to access video conference links for live lectures.

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Course Outline/Schedule

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Module 1: Logistics’ Role in 21st Century Supply Chains

• Logistics Management Introduction

• Logistics in the Global Economy

• Logistics Value Proposition

• Logistics Within the Firm – Key Interfaces

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Module 2: Customer Relationship Management and Logistics Outsourcing

• Customer Relationship Management (CRM) and Levels of Customer Accommodation

• Customer Accommodation

• Establishing a CRM strategy

• Logistics Outsourcing and the Role of the Third-Party Service Provider (3PL)

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Module 3: Order Management and RFID Applications in Supply Chain

• Order Cycles, Barcodes, and EDI Applications

• Development of RFID in SCM Applications

• Current Issues and Opportunities with RFID

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Module 4: Inventory Management and the Financial Implications of Inventory

• Inventory Basics – Functionality and Definitions

• Key Inventory Decisions

• Inventory Carrying Costs

• Financial Implications of Inventory Management

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Module 5: Warehouse Management I

• Warehousing Fundamentals

• Warehouse Layout and Design

• Warehouse Processes

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Module 6: Warehouse Management II

• Warehouse Processes – Material Handling Technology

• Warehousing – Labor and Ownership Trends

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Module 7: Transportation

• Transportation Functionality and Participants

• Transportation Modal Structure

• Transportation Services and Intermodal Combinations

• Transportation Economics and Costing

• Transportation Tariff Tables

• Transportation Administration and Pricing

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Module 8: Network Design – System Integration

• Network Design Basics and Principles

• Network Spatial and Temporal Integration

• Approaches to Network Design

• Network Design Problems